How to book an appointment

You can book an appointment for the following types of service:

  • Biometric features for residence permit
  • New passport
  • Re-entry permit
  • Short term visa extension
  • Laissez-passer (pick up)

You cannot book an appointment for personal guidance on the rules for residence. If you need such guidance, you must call us instead. If you wish to submit an application, you must send it to us. 

It is possible to book appointments 3 weeks into the future. Please note, that the deadline for recording of biometric features for residence permits is postponed due to COVID-19. Read more at our information page regarding COVID-19

You cannot enter Citizen Service if you have not booked an appointment. You can book an appointment to the branch office you prefer. Below you can read more about the different branch offices.

Book an appointment online

How to visit us

You must appear in person at the appointed time at the Immigration Service’ Citizen Service. When you show up you must bring the things we have described in your text message receipt for the booking of an appointment. See how you get to the specific branch office in the content bars below.

Remember a face mask

Due to corona virus, the use of face masks is required in public spaces from 29 October 2020. This means that you from this day on must wear a face mask when you enter Citizen Service.

To minimize the infection risk, please also consider the following when visiting the Citizen Service:

  1. Come alone; if possible (only bring your family if they also have an appointment). Book an appointment for each family member.
  2. Arrive 5 minutes before your appointment
  3. Stay home and cancel your appointment if you have symptoms of coronavirus (dry cough, fever, difficulty breathing)

If you need to cancel your appointment, you can do it here


Information about the branch offices

Book an appointment

You must book an appointment before you show up in person at the Citizen Service Næstved. You can book an appointment via the link above. You cannot enter Citizen Service, if you haven’t booked an appointment.  

Address

Citizen Service Næstved
Farimagsvej 51B
4700 Næstved

Find your way

Location on a map: See Google Maps

Public transportation: See Journey Planner

Free parking with a car: The municipality of Næstved has two parking houses both located close to the Citizen Service. See the location for Parkering House at Rampen and Parkering House at Grønvej

 

 

Book an appointment

You must book an appointment before you show up in person at the Citizen Service Odense. You can book an appointment via the link above. You cannot enter Citizen Service, if you haven’t booked an appointment.

Address

Citizen Service Odense
Dannebrogsgade 3, 1.
5000 Odense C.

Please note, that the Immigration Service’s entrance is placed towards Thomas B. Thriges Gade – at the opposite side of the building than Dannebrogsgade.

Find your way

Location on a map: See Google Maps

Public transportation: See Journey Planner

Parking with a car: There is 2 hours of free parking at Dannebrogsgade 3, but there is a limited number of parking spots at the lot. Alternatively you can use Parking House Odense P at Thomas B. Thriges Gade with a parking fee

 

 

Book an appointment

You must book an appointment before you show up in person at the Citizen Service Aarhus. You can book an appointment via the link above. You cannot enter Citizen Service, if you haven’t booked an appointment.

Address

Citizen Service Aarhus
Grøndalsvej 1B
8260 Viby J

Find your way

Location on a map: See Google Maps

Public transportation: See Journey Planner

Parking with a car: There is free parking in front of the building at Grøndalsvej.

 

 

Book an appointment

You must book an appointment before you show up in person at the Citizen Service Aalborg. You can book an appointment via the link above. You cannot enter Citizen Service, if you haven’t booked an appointment.

Address

Citizen Service Aalborg
Gammel Gugvej 17B
9000 Aalborg

Find your way

Location on a map: See Google Maps

Public transportation: See Journey Planner

Parking with a car: There is free parking in front of the building at Gammel Gugvej.

 

 

Book an appointment

We are present at Bornholm once a month. You must book an appointment before you show up in person at the Citizen Service Bornholm. You can book an appointment via the link above. You cannot enter Citizen Service, if you haven’t booked an appointment.

Address

Citizen Service Bornholm
Bornholms Airport
Søndre Landevej 2
3700 Rønne

Find your way

Location on a map: See Google Maps

Public transportation: See Journey Planner

Only Dankort payment at Bornholm

If you have submitted an application for a new residence card or new passport, and you have to pay a fee when you show up, you can only pay with a Dankort. If you are not able to pay with Dankort we refer you to book an appointment and show up at one of the other branch offices.