We are currently experiencing problems with the NemID employee signature in some of our online forms. We are working on solving the problem. Using private NemID instead will in some cases solve the problem.


Citizen Service
Ryesgade 53
2100 Copenhagen Ø

Opening hours


 08.30 a.m. - 12.00 p.m. 


  11.30 a.m. - 05.30 p.m. 


  08.30 a.m. - 12.00 p.m. 


 11.30 a.m. - 05.30 p.m. 


  08.30 a.m. - 12.00 p.m.


The Danish Immigration Service is closed on all public holidays, the day after Ascension Day, Constitution Day (June 5) and between 24 December and 1 January (both days included).

If your enquiry is regarding a specific case, please make sure to bring all relevant information and documentation. Relevant information can be the applicant's full name date of birth or the case number, Person ID or Alien Identification number (

When visiting Citizen Service

You need to take a number when visiting Citizen Service.

You only need to take one number, and you have the following options:

  • Passport
  • Residence permit
  • Residence Card
  • Re-entry permit
  • Visa (short term)
  • Biometric

Number currently served...

See number currently served at Citizen Service

Waiting time

Waiting times at Citizen Service are updated on a weekly basis.

Week 49


(08.30 a.m. - 12.00 p.m.) 



(11.30 a.m. - 05.30 p.m.)



(08:30 a.m. - 12.00 p.m.) 



(11.30 a.m. - 05.30 p.m.)



(08.30 a.m. - 12.00 p.m.)



The shortest waiting time was: Friday   

The average waiting time: 34 minutes

Total number of visitors: 1,188

Find Citizen Service

Location: See Google map

Public transport: See