Before you contact us

At newtodenmark.dk you can find information about different types of residence permits and application processing times (service goals).

At My Page you can view the status of certain types of applications (MitID required)

If you wish to contact the Danish Immigration Service about a specific case, please make sure to have all relevant information ready or remember to include it in your letter or email. Relevant information could be the applicant's full name and date of birth or the case number, Person ID or Alien Identification number (Udl.nr.).

Duty of confidentiality

Most of the information we have is confidential. We cannot release this information to people who are not involved in the case. This is because of our duty of confidentiality. We can provide information for applicants themselves or a person who has the power of attorney from the applicant. Depending on the type of case we may also provide information to other relevant persons, e.g. the applicant's spouse or host. It might be necessary for us to ask you a verification question to determine whether you may receive information.

Before you call us

Every day there are 1,500 persons who call the Immigration Service for guidance.

We aim to answer enquiries quickly and efficiently. Telephone guidance is a supplement to the guidance that can be found on our website, newtodenmark.dk. We offer guidance through explaining the rules, e.g. by explaining what is generally required to obtain a permit. We cannot provide guidance on precisely what you have to do in order to fulfill the criteria.

Below you can read more about the help and guidance you can expect when you call us - before you apply, when you have applied and when you have received a decision.

What kind of help can you expect?

  • You can receive guidance on the rules for foreigners’ residency in Denmark
  • You can get help to find the relevant guidance at newtodenmark.dk
  • You can receive assistance to find the relevant application form, to have all information and documentation ready from the start and to submit an application
  • You can receive help to find our application processing times

What kind of help should you not expect?

  • You cannot receive an answer to whether or not you can  receive a permit
  • You cannot receive an answer telling you exactly what you need to do in order to receive a permit
  • You cannot receive a decision about which type of permit you should decide to apply for
  • You cannot receive an answer on how long it will take to process your application before we have seen it.

What can you do yourself?

Please be aware:

  • We can only offer advice based on the information that you have given us. Other conditions could be important for a case. This is something we would be able to see from your application form
  • It is not guaranteed that you can receive answers to all your questions during the same telephone conversation

What kind of help can you expect?

  • You can receive guidance on the rules for foreigners’ residency in Denmark
  • You can receive help to find relevant guidance at newtodenmark.dk
  • We can tell you if we have received your application.  Please be aware that it can take several days after we receive your application before it is registered in our system
  • You can receive an estimate of how long we expect it to take before you can receive a decision
  • You can find out if we have received new information in relation to your case - Please be aware that it can take several days after we receive the information before it is registered on our system
  • You can give us new information about your case

What kind of help should you not expect?

  • You cannot receive an answer as to whether or not you can receive a permit
  • Special circumstances can result in your case being processed before others, but your case will not be processed faster simply because you request it
  • We cannot help you to contact other authorities on your behalf

What can you do yourself?

  • You can find further guidance on newtodenmark.dk. See You are waiting for an answer
  • Check the status of your case on My Page (only certain types of cases – MitID required)
  • You should have the following information ready when you call:

- Case number, person ID or Alien Identification number (udl.nr.)

- Any letters from us or you that you have questions about

  • If someone else calls us on your behalf you will have to be present by the telephone – or send a letter giving that person legal permission beforehand - so we are sure that we may give out information concerning your case to that person

Please be aware:

  • Our telephone adviser will  not be the caseworker assigned to your specific case, and therefore will not know all  the details contained of your case

What kind of help can you expect?

  • You can receive guidance on the rules for foreigner’s residency in Denmark
  • You can receive help in finding the guidance available at newtodenmark.dk - e.g. a description of relevant rules or receive answers to additional questions concerning the rules
  • You can receive help in understanding our decision better, if you need it. Note: Our telephone adviser will not be the caseworker assigned to your specific case, and therefore will not know all the details contained of your case
  • You can receive advice regarding complaints, if you have received a refusal

What kind of help should you not expect?

  • If you have received a refusal you cannot obtain an answer about whether or not you would get a permit if you wish to apply again, e.g. due to changed circumstances
  • If you have received a refusal we are unable to tell you exactly what you need to do in order to receive a permit

What can you do yourself?

- Case number, person ID or Alien Identification number (Udl.nr.)

- Any letters from us or you that you have questions about

  • If someone else calls us on your behalf you will have to be present by the telephone – or send a letter giving that person legal permission beforehand - so we are sure that we may give out information concerning your case to that person

Please be aware:

You will find information about complaints procedures in the decision

Our guidance should enable you to evaluate your legal position. We advise not only on the phone. You can get guidance:

Our guidance must be fully and correctly based on the information you provide us. We cannot provide you the answer whether you will get a residence permit or visa in advance:

  • You must apply to get a decision
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Last updated 04-05-2023 - Published by: The Danish Immigration Service