Technical support - frequently asked questions

MitID is a digital ID. MitID is used online to prove who you are, e.g. when logging in to Danish public self-service solutions or your online banking. 

On newtodenmark.dk, you can use your private MitID to log in to My Page or log in to and sign online applications/invitationss.

If you are above 15 years of age and have a Danish CPR number, you can obtain a MitID.

If you do not have a Danish CPR number, you cannot obtain a MitID.

Read about MitID at mitid.dk (opens in new window) 

MitID Erhverv is a digital ID that companies, associations and authorities can use if their employees or members need to log in to private or public self-service solutions.

MitID Erhverv identifies you as an employee with a specific company or organisation.

On newtodenmark.dk, you can use MitID Erhverv to log in to My Page or log in to and signonline applications/invitationss.

Read about MitID Erhverv at mitid-erhverv.dk (opens in new window) 

You can get support setting up your MitID correctly on mitid.dk and mitid-erhverv.dk.

Get support for your private MitID (opens in new window)

Get support for your MitID Erhverv (opens in new window)

On mitid.dk, you will find the technical requirements for computer, tablet and phone.

Read about the technical requirements for MitID (opens in new window)

Within the payment solution on newtodenmark.dk, you can print a receipt after you have paid the fee. Print this receipt before closing the payment module.

We do not sent you a receipt via email since you do not enter your email in connection with the payment.

No, not always. Whether you need MitID to log in to an application depends on the type of application. You can find more instructions under ”How to apply” on each application page.

You must use MitID if:

• you are completing an application as the sponsor in Denmark (family member, employer, educational institution etc.)

• you are an applicant and already have a residence permit in Denmark.

If you are not required to use MitID, you can create an email user to log in to the application.

In most applications/invitations, you can log in to and sign the application/invitation using your private MitID as well as MitID Erhverv.

However, in some applications/invitations you can only use either your private MitID or MitID Erhverv. You can find more instructions in each application/invitation.

Companies can decide that employees use their private MitID to log in on behalf of the company.

Read on how employees can act digitally on behalf of the company with a private MitID (opens in a new window)

We inform you under the tab “How to apply” on an application page if you can send an application yourself, or if two or more people must complete different parts of the application. For instance, this will be the case if your employer, educational institution, your family member, place of internship or au pair host family has to complete their part of an application.

When you have clicked on the link to the application on the application page, you can choose 'Create user' in the application. Once you have signed up as a user with your name and your email address, we will send you a mail with a link. You must use the link to create a new password. 

When you have created a new password, you can log in to and complete the application.

In applications with multiple parts, where your sponsor starts the application, we will send you an email after your sponsor has completed their part. Your sponsor must write your email addres in their part. You must use the link in the email to sign up as a user with the same email address to access your part.

Make sure that the email address your sponsor writes is the email adress that you intend to sign up with.

Once you have signed up as a user with your name and your email address, we will send you a mail with a link. You must use the link to create a new password. When you have created a new password, you can log in to and complete your part of the application.

You have 30 days to log in to your part of an application. If it's been more than 30 days, your sponsor has to start over with their part.

Your family member enters your CPR number in their part of the application so we can send you a link to your part of the application via Digital Post.

Complete your part of the application via the link and log in with your private MitID.

You have 30 days to log in to your part of an application. If it's been more than 30 days, your spouse/cohabiting partner will need to start over with their part.

When you have signed up as a user, you will automatically be led away from the application and into 'My Overview'. 

Click the link to the application again to access it.

If you have received an email from us, you must sign up as a user with the same email address that your sponsor has written in their part in order to access your part.

Make sure that the email address your sponsor writes is the email address that you intend to sign up with. 

If you sign up as a user with a different email address than the one you received the email from us on, you will be unable to find your part of the application.

In addition, you cannot log in to your part with MitID if you have received an email about having to create an email user.

Your sponsor must write your email address in their part. If your reference has written us a wrong email address, we cannot send you a link to your part of the application.

Therefore, check with your sponsor which email address they has written in their part. If the email address is wrong, your sponsor has to complete a new application in order to write your correct email address.

Sign up as a user with the same email address that your sponsor has written in their part of the application. Log in to 'My Overview', and find your part of the application under the 'Waiting for you' tab. 

If you must send your application to the Danish Immigration Service, sign up as a user via the link below.
Sign up as a user at the Danish Immigration Service

If your application needs to be sent to SIRI, sign up as a user via the link below.
Sign up as a user at SIRI

You can change your password by clicking on the link to the application. Choose 'Email' as log in. Under the button 'Log in', you can click on the link 'Forgot password?'. Enter the email address that you created your user with and choose 'Send new password'. We will send you an email where you can create a new password. 

Once you have created a new password, you will receive a confirmation email, and you can log in to your user.

Log in to 'My overview', and find your saved applications under the 'Your ongoing' bar. Select the same login method that you have logged in with. 

If you must send your application to the Danish Immigration Service, log in via the link below.

Log in to My overview at the Danish Immigration Service

If your application needs to be sent to SIRI, log in via the link below.

Log in to My overview at SIRI

You can see and complete your saved application for 30 days from when you last saved the application.

If you switch languages in the middle of your application, you will have to start over on the application.

If you type the name of the country in the field, it will appear.

If you choose 'Delete the application', a pop-up will appear where you must confirm that you want to delete the application. If you delete the application, it will not be saved and you cannot find it under the 'My overview' tab. If you still want to send us an application, you’ll have to start over.

You can sign and send a number of our applications by attaching a signed copy of the application’s sworn declaration. Follow the instructions in the application. 

It is important that you sign and attach our sworn declaration. We can only use your signature if you have signed our declaration, not if you have signed another document. If the signature is on another document, we cannot process your case until you have sent us the signed sworn declaration.

With your signature, you declare that the information given in the application is true and complete.

You may experience that the application will load for 1-2 minutes after you have sent it. You can see it by the small loading circle next to the web address in your browser. Do not update or reload the page.

When the application has been sent, you will see a receipt. You can download a PDF version of the application as well as the receipt.

Log in to 'My overview', and find your submitted application under the 'Completed last month' bar. You can find the application for up to 30 days after you have submitted it. Select the same login method that you previously logged in with.

If you have sent your application to the Danish Immigration Service, log in via the link below.

Log in to My overview at the Danish Immigration Service

If you have sent your application to SIRI, log in via the link below.

Log in to My overview at SIRI

It may take some time from the time you submit an application until we have received all the information. Only when we have received all the information, you will be able to see the application in 'My Overview' under the 'Completed last month' bar.

When you are logged in to 'My Overview', you can find the applications that you have sent us under the 'Completed' bar.

Choose an application to open it up. Below in the application, you can download it as a PDF. You can also download a PDF of the application as well as the files that you attached to the application.

My Page is your personal page which gives you access to information on some of your cases with us.

When you log in, My Page will retrieve information from various registers belonging to the immigration authorities or other public authorities.

My Page can be used by private individuals as well as companies. All you need is either a private MitID or MitID Erhverv.

Only you as the applicant or sponsor can view information regarding your case on My Page.

As a private individual, you can:

• view information and see the status on applications for residence in which you are either the applicant or the sponsor (e.g. the host for an au pair)

• view information and see the status on visa applicants that you are hosting and have submitted a visa invitation for.

• view the applicant’s Personal ID if you are either the applicant or the sponsor

• send messages to the case processing authority, i.e. the Danish Immigration Service or the Danish Agency for International Recruitment and Integration (SIRI).

As an employee in a company or educational institution, you can:

• view information and see the status on applications in which your company or educational institution is the sponsor

• view information and see the status on visa applicants that your company is hosting and where you have submitted a visa invitation.

• send messages to the case processing authority, i.e. the Danish Immigration Service or SIRI.

You can log in to My Page using your private MitID. This way, we can ensure that you have the right to view the information.

You can log in to My Page using MitID Erhverv. This way, we can ensure that you have the right to view the information.

On My Page you can view the status on applications for residence based on:

• Family reunification

• Permanent residence, however not permanent residence based on asylum

• Work, incl. accompanying family

• Study and interns, incl. accompanying family

• Au pairs

• Religious workers, incl. accompanying family

• Working Holiday

• Passports and residence cards.

You can also view the status on visa invitations that you have submitted.

Remember to log out of My Page after use – especially if you are using My Page from a public computer, e.g. in a public library. Otherwise, you risk that the next user of the computer can see your personal information.

How to log out correctly:

1. Click on the link 'log out' in the upper right-hand corner

2. Close all browser vindows by clicking on the 'X' in the upper right-hand corner on all open browser windows.

It is not enough to click on the 'X' on the tab in your browser. If you only close the tab and not the browser, you risk still being logged in and that others can access your personal information.

No. Only you as the applicant or sponsor can get access to information regarding your case on My Page.

No, you cannot access My Page without MitID.

On My Page, you can only view the status on applications for residence that are processed by either the Danish Immigration Service or SIRI.

You cannot view appeals that are processed by other authorities on My Page.

It can take up to 14 days from the date you submit your application until you can view your application on My Page.